How to submit your first ticket

Submitting a ticket is the fastest way to reach our support team.

1. Sign in and open the Help Center. 2. Click "Submit a ticket". 3. Pick the department that best matches your question. 4. Describe the problem, including what you expected to happen. 5. Set a priority — use Urgent only when work is fully blocked.

After you submit, you will find the ticket under "My tickets" with its number and current status. Every agent reply appears in the same conversation thread, so nothing gets lost in email.