01
Connect your mailbox
Inbound email becomes a ticket with the requester, subject and attachments already parsed into fields.
Helpdesk · SLA · Email intakeSupport tickets
Support tickets
that don't get lost.
Every email, portal request and reply lands in one queue with owners, priorities and SLA clocks. Nothing sits in an inbox waiting for someone to notice it.
Available on: Email Portal Help center
Approved accounts only · Replies in one thread · SLA tracked
Email to ticket ·SLA timers ·Routing rules ·Internal notes ·Knowledge base ·Time tracking ·Reports ·Zero excuses ·
Email to ticket ·SLA timers ·Routing rules ·Internal notes ·Knowledge base ·Time tracking ·Reports ·Zero excuses ·
Three steps. None of them technical.
Point your support mailbox at the desk and start working the queue the same afternoon.
02
Set your routing
Keywords and sender domains send tickets to the right team, owner and priority automatically.
03
Hold the line
SLA clocks, tiered escalations and bell alerts make sure nothing quietly goes past its target.
The product
One queue. Zero excuses.
Every conversation, every channel, every ticket — in one panel built for teams that actually close things.
Grounded status, always
Status, owner, priority and SLA state live on the ticket — no guessing who has it.
Internal notes stay internal
Agents talk privately on the thread while the customer only ever sees public replies.
Nothing breaches silently
First-response and resolution clocks escalate in stages to leads and admins.
Answers before tickets
A searchable help center with public, customer-only and internal articles.
unified queue
AISLA 47m
Bulk import not working
Aiko T. · BUG
MASLA 2h
Can't log in after reset
Marco R. · ACCOUNT
LUSLA 12m
Refund didn't show up
Lucia M. · BILLING
RESLA 6h
Integration with Stripe
Renee K. · SALES