Understanding ticket statuses

Each ticket moves through a small set of statuses.

- Open — received and waiting on an agent. - Pending — the agent is waiting on your reply. - On hold — paused, usually waiting on a third party. - Resolved — we believe the issue is fixed. - Closed — the ticket is archived and no longer active.

If a resolved ticket still feels unfinished, reply in the thread and an agent will reopen it.